1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and service records)
• Vehicle information (such as make, model, year, VIN, and service history)
• Profile information (such as preferences, service interests, and demographic information)
• Communications (such as customer service inquiries and feedback responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Create an account on our website
• Schedule a service appointment
• Request a quote
• Fill out a contact form
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact our customer service
• Provide vehicle information for service

2.2 Automatic Collection

We automatically collect certain information when you:

• Visit our website
• Use our mobile applications
• Interact with our online advertisements
• Use our Wi-Fi network while at our facility

2.3 Third-Party Sources

We may also collect information about you from third-party sources, including:

• Business partners
• Subcontractors in technical, payment, and delivery services
• Advertising networks
• Analytics providers
• Vehicle manufacturers (with your consent)
• Public databases

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide and Improve Our Services

• Fulfill service requests and process transactions
• Maintain service records and vehicle history
• Provide customer support and respond to inquiries
• Send service reminders and maintenance recommendations
• Improve our website, products, and services
• Develop new products and services

3.2 Communication and Marketing

• Send administrative emails (such as appointment confirmations)
• Provide news and updates about our services
• Send promotional communications (with your consent)
• Conduct surveys and collect feedback

3.3 Security and Compliance

• Protect against fraud and unauthorized transactions
• Enforce our terms and conditions
• Comply with legal obligations
• Resolve disputes and troubleshoot problems

4. Legal Basis for Processing (For EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information and the context in which we collect it.

We may process your personal information because:

• We need to perform a contract with you
• You have given us consent to do so
• The processing is in our legitimate interests and not overridden by your rights
• We need to comply with legal obligations

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

5. Sharing Your Information

We may share your personal information with:

5.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

5.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions that may be of interest to you.

5.3 Vehicle Manufacturers

With your consent, we may share service and repair information with vehicle manufacturers for warranty purposes or to facilitate manufacturer recalls or service bulletins.

5.4 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

5.5 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer periods.

7. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls for employees and contractors
• Secure data storage facilities
• Regular data backup procedures

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 For European Economic Area (EEA) Residents

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access - You have the right to request copies of your personal data.
• Right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure - You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

8.2 For California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:

• Right to know about personal information collected, disclosed, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising consumer privacy rights

8.3 For Swiss Residents

Under the Swiss Federal Data Protection Act, you have rights similar to those provided under the GDPR, including the right to access, correct, and delete your personal data.

8.4 How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us at the contact information provided below. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more detailed information about cookies and how we use them, please refer to our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Switzerland and choose to provide information to us, please note that we transfer the data, including personal data, to Switzerland and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For material changes to this Privacy Policy, we will make reasonable efforts to provide notice or obtain consent as required by applicable law.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@hellcatse.com
• By phone: +449155502886
• By mail: Privacy Officer, Hellcatse, Studio 57q Lewis Fork, Clarkeshire YO31 8WU, Switzerland

For data protection inquiries specific to the European Union, you may contact our EU representative at: eu-representative@hellcatse.com